FAQ

General questions:

  • • Thorough the online chat during working hours from 9 AM to 9 PM, moreover you can contact us after working hours.
    • You can raise a request through your personal account My Tickets
    Through our branches:
        • Al rabia’a
        • Alraian

Warranty Policy:

  • Most of our electronics are covered under 2 years of warranty, you can visit our policy by clicking Here

  • If for any reason your electronic devices stop working, just simply follow the steps below: Please make sure to retain the original packaging and labels as you will be asked for the serial number of the device.


    • Thorough the online chat during working hours from 9 AM to 9 PM, moreover you can contact us after working hours.
    • You can raise a request through your personal account My Tickets

  • • Mishandling.
    • Failure to follow the operating instructions.
    • Once products are exposing to any liquids, especially when it is not against it.
    • Any external maintenance.
    • Use of accessories that are not compatible with the devices.

Security and privacy:

  • At Mokab we are serving our customer with a highest encryption standard to save their personal information. So, all your data are stored in a private server. Thus, we strongly recommend you protecting your personal info, for more information visit the link Here

  • Most of our protects are served from an authorized supplier, for more information visit the link

Personal account questions:

    • You can create your account through the Home Page then click on create an account

    • Go to the main page, at the top of the page click on (sign in), then you will find forget your password?

    • • You can contact us through the online chat during working hours from 9 AM to 9 PM, moreover you can contact us after working hours.
      • You can raise a request through your personal account My Tickets

    • Sure, through your personal account page  My Account

    • By entering your E-mail at the bottom of the main page, or through your personal account  My Account

    • Through your personal account on the right banner.

Orders questions:

  • • Credit card
    We guarantee to protect your data by using the latest electronic encryption technology through credit card, such as visa and MasterCard.

    • Cash on delivery
    We accept cash payment upon receipt as an alternative payment method. Thus, there is an additional cost when you choose to pay on delivery (10 S.R). Moreover, in case your order cost 500 S.R or above you have to pay through visa.

  • After creating an account, you can perform the requesting operation.

  • • Thorough the online chat during working hours from 9 AM to 9 PM, moreover you can contact us after working hours.
    • You can raise a request through your personal account My Tickets

  • Absolutely, when your shipment start of ( 499 ) R.S or more, except some of the products.

  • • You can add it at the end of your order summary. For more information contact us through the online chat during working hours from 9 AM to 9 PM, moreover you can contact us after working hours.
    • You can raise a request through your personal account My Tickets

  • • contact us through the online chat during working hours from 9 AM to 9 PM, moreover you can contact us after working hours.
    • You can raise a request through your personal account My Tickets

  • • contact us through the online chat during working hours from 9 AM to 9 PM, moreover you can contact us after working hours.
    • You can raise a request through your personal account My Tickets

  • • It depends on the payment methods you have choose.

  • We are at mokab serving our customers with no minimum cost.

  • You can add more products before processing the shipment. contact us contact us through the online chat during working hours from 9 AM to 9 PM, moreover you can contact us after working hours.
    • You can raise a request through your personal account  My Tickets

  • You can see your order on your personal account.

  • You can follow and print your order through your personal account.

  • It allows you to select your favorite products for a long time.

  • Absolutely not, unless the products are sold out or we no longer served the brand.

  • You will receive each shipment as it’s details.

Question about tracking and delivery:

  • • Customer may recover or replace the products within 14 days, Products must be sealed, unused and in a perfectly saleable condition with all accessories.

  • All Saudi Arabia areas.

  • • You can only cancel it before processing the shipment, contact us through the online chat during working hours from 9 AM to 9 PM, moreover you can contact us after working hours.
    • You can raise a request through your personal account My Tickets

  • • Sure, contact us through the online chat during working hours from 9 AM to 9 PM, moreover you can contact us after working hours.
    • You can raise a request through your personal account My Tickets

  • Please contact us through the online chat during working hours from 9 AM to 9 PM, moreover you can contact us after working hours.
    • You can raise a request through your personal account My Tickets

  • • You will return them as the payment methods you have chosen, contact us through the online chat during working hours from 9 AM to 9 PM, moreover you can contact us after working hours.
    • You can raise a request through your personal account My Tickets